Best Western Plus Austin Central

We had a good stay. Check-in was easy and stuff friendly. The room was clean and the beds comfortable. A plus is that water and coffee are available around the clock. The gym is open 24/7 and the equipment works perfectly. The free parking was also very good. Unless it's rush hour, you can get to the city center by car within 10 minutes.

The rooms were very clean and the happy hour was awesome! Great friendly bartender.

The location wasn’t great but it is close to the Moody Center.

Clean

Room was small

Location

Had paid for 2 rooms for 5 nights in advance, but were charged again 5 minutes after checking in, went back to reception and they denied charging again even though we had the online bank evidence, eventually spoke to the operations manager who was extremely rude and unhelpful, we never caused a problem or raised our voice ( we are middle aged business owners)but he threatened to put us out of the hotel at 1 in the morning, he only let us stay when I called booking.com directly on the spot who were absolutely fantastic, I also told him I would call the police due to the fraud of charging again and pretending they hadn’t, he became much quieter and said we could indeed stay and that booking .com must have made a mistake ( which they didn’t)….. horrible experience, if you have a problem in this hotel just call booking.com who will sort it out, we had our extra charge refunded in full with zero apologies from the hotel who were indeed at fault

Bed was comfortabel

Er liep een kakkerlak rond bij het koffiezetapparaat