The Ballantyne, a Luxury Collection Hotel, Charlot

My sheets had bubble gum on them. In the middle of the night, I felt something sticky as was like ok maybe something on my foot, then felt on my leg. At this point I get up to see and there is minty bubble gum on the sheets. Clearly, they weren't washed before my stay from the last clients, even washed bubble gum would've not been sticky as it was. This was shocking, disturbing and disgusting. I will not stay again for that reason. Then upon leaving I'm told I have a charge at the pool bar/dining. I never used one facility in the hotel for a drink or food. I didn't know there was even a bar near pool until walking to Pistone at 7:00-8:00pm and it was closed when we walked by it. Clearly someone else charged or the people in the room prior to me. An overall disappointing stay fo0r the quality that was expected.

Great hotel

We were trying to meet midway between our two families. The two sisters wanted to get together and the husbands came alone. We picked Balantyne and it was an excellent choice. The service was exquisite. The rooms were wonderful very large and I think they have the best elevators of any place we’ve ever stayed. There was always one waiting or just a short wait. Things that could’ve been improved on a little bit to get to the outdoor pool you had to walk down a number of steps, which made it difficult for one of our sisters. However, the staff wheeled her around to another entrance in a wheelchair. One group had what they described is the best breakfast they’ve ever had with chicken and waffles and eggs. The grounds were indescribable. They just amazing that they could’ve planned so many outdoor things for kids and young people and it was a short 5 minute walk to multiple offsite restaurants. highly recommend.

It’s a fantastic hotel, in one of Charlotte’s more upscale communities, without question. But a resort, no way! In my mind, to qualify as a resort, there should be mountains, desert, an ocean or a combination of these three just outside or at least in clear view-not a busy roadway with bumper-to-bumper traffic during rush hour or the entrance to a freeway a block away. Somehow, they seem to detract or disqualify that “resort” part of the hotel’s description. But, nonetheless, it’s an awesome property, with great staff, ambience and a wonderful restaurant and amenities that meet all of the qualifications of a luxury hotel. We loved it, highly recommend it and will always stay here when we’re in the area. The hotel is surrounded by lots of great restaurants, boutiques and stores and they offer a shuttle, which makes them convenient to visit without moving your car. Inside, the general areas throughout the property were immaculate, service was top notch (except the phone in our room didn’t work which made it difficult to order room service or contact the front desk) and the great lawn or park (as they called it!!) was a wonderful place to sit and relax.or just enjoy some time outside. The beds are comfy, shower pressure was good and the room amenities were what you’d expect (slippers, bathrobes and small toiletries) were what you’d expect. So, don’t be put off by the title of this review! It’s 5 star luxury in every respect! But, when you stand at your window and see bumper-to-bumper traffic and an interstate highway entrance within walking distance, even though the hotel is relatively quiet inside, reality causes that “resort” theme to disappear quickly.