The Crawford Hotel

Nothing

We paid $900 a night for this hotel, and the experience was a complete disappointment. At check-in, the staff member was unwelcoming and rude. To make matters worse, we were charged an extra $200 per night for a 'suite' that was nothing more than a staircase leading to a tiny nook. The room quality was unacceptable for the price. We were given cheap synthetic pillows and blankets, and despite booking for two guests, the bathroom contained only one bathrobe. When we ordered breakfast, we had to call back and forth repeatedly, only for the food to arrive with plastic silverware. On top of that, the unsightly wallpaper on the ceiling made the space feel far from relaxing. While the location is central, the lack of a passenger drop-off zone makes getting an Uber a complete ordeal. For $900 a night, the cheap quality and poor service make this the worst hotel I have ever stayed in. I strongly advise staying elsewhere.

Comfortable beds, amazing staff (including the valets), bustling area with lots to do.

When we checked in, we were told we would receive a free alcoholic beverage from the Terminal Bar, but when we tried to get the drink at the bar, we were told the policy had changed.

Very nice property. Nicer during the day.

The rooms didn’t have enough light, the AC was unpredictable. A lot of money to spend for for the price.

Timothy was very knowledgeable and helpful in providing information and assistance to our room and about the hotel.

Some of the people in the station/ hotel lobby were smoking marijuana in an area where no smoking is allowed at all.