Hyatt Centric Downtown Minneapolis

Wonderful hotel in downtown Minneapolis within walking distance to Target Field and Target Center. The hotel is in great shape, and the staff was friendly. Seemed like a safe area too, no issues at all. We will return if ever in the area.

We had a beautiful king hotel room. The hotel is walking distance to Target Field for Twins baseball. It would be better if parking could be included as a room charge.

I stayed here in the recent heat wave, and as documented elsewhere the hotel AC just is too old / not good enough to cope. It was actually extremely uncomfortable, leaving me feeling quite unwell, both in public areas and my room. Management's view was that this was a once in 30 year experience, do what could they do, which may be true but is disappointing as a guest. What is however completely unacceptable in my view are the following: 1) About 90 mins after I checked in, another couple also walked into my room, having been checked in subsequently to the same room! Obviously many bad things could have happened in that scenario but the couple were very nice. However not even an apology from staff for such a bad failure. 2) The gym (which claims to be "remarkable" on the website) had no mats at all, no foam rollers and was missing some basic weights, and had no machines / cables etc. The manager insisted they had plenty of mats but a week later none had appeared. 3) I came back late one night early in the stay to find housekeeping had not done my room even though I had taken the DND sign off at 9am or so. The Guest Service Manager's explanation was somehow that a supervisor goes round early and if your room has the DND sign on, they tell the team not to do it unless you advise otherwise! So clearly they are understaffed. This meant I had to leave the sign off throughout....

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