Hotel Giraffe by Library Hotel Collection

Posizione perfetta per visitare la città. È l’unico hotel che avesse la colazione inclusa e, anche se abbastanza ridotta (bagel, pane, cereali e yogurt ma niente salato) era ottima! I ragazzi dello staff gentilissimi. Lo consiglio vivamente!

God beliggenhet. Kort vei til restauranter, butikker og undergrunnsbane. Stort rom med separat soverom og oppholdsrom.

Frokosten var svært enkel og skuffende. Det gjør at vi ikke velger dette hotellet flere ganger på tross av god beliggenhet.

Excellent customer service, great location (midway between Times Square and SoHo with close access to subway on 28th St.), very good continental breakfast. We booked the King Suite and its layout with a separate living room and sofa bed was perfect for the three of us (two adults and a teenager.) A hidden gem and we will definitely stay there again.

We liked everything.

The location was perfect and we were able to get to the property with little effort, enjoy a nice late lunch at a convenient local pub still get cleaned up in plenty of time for our evening plans.

I arrived at the hotel in the early afternoon and asked whether an early check-in might be available. The guest immediately ahead of me made the same request and was accommodated, while I was told that my room was not yet ready. That was understandable, so I checked my bags with the hotel and went to lunch. When I returned at the posted 3:00 p.m. check-in time, I was again informed that my room was still not ready, with no explanation beyond that. After waiting an additional 30 minutes—and after several discussions with the front desk—I was finally able to check in. The delayed check-in was disappointing, particularly since another guest with the same request had been accommodated earlier and no explanation or proactive communication was provided regarding the delay. Upon entering our room, we discovered that while the air conditioning was operational, the unit was leaking and had soaked a section of the carpet. By that point, we were already running late for our evening plans and had little choice but to continue with our stay. I was grateful that the air conditioning was at least functioning, especially during the sweltering Fourth of July weekend in New York City. However, given the cost of the room and the hotel’s reputation, I expected a higher standard of service. Better communication regarding the delayed check-in, a room that was fully prepared upon arrival, or at least an acknowledgment of the issue and an offer to accommodate the inconvenience would have gone a long way.