Luma Hotel Times Square

La situation et le personnel de la réception

Petit déjeuner très limité en choix et qualité moyenne Chambre non faite un jour

I travel for business constantly, and this was the best hotel experience I've ever had. New York City can be unpredictable when it comes to hotels, but Luma delivered on every level. The room was spotless, the amenities were genuinely nice, and everything just worked, including the air conditioning, which sounds like a small thing until you've spent a night in a NYC hotel room that turns the AC off the moment you stop moving. Luma uses a real system that stays on as long as you want it on. But what really separated this stay was the people. Call the front desk and an actual human picks up, immediately. Every request I made throughout the trip was handled with professionalism and genuine kindness, not the scripted, hollow version you get at most places. Real people who actually seemed to care. If you're a business traveler who values clean rooms, working amenities, and a staff that treats you like a priority, Luma is the standard. I'll be back every time I'm in the city.

Wonderful stay at the beautiful Luma hotel. The service is impressive and the rooms are clean and comfortable. Would definitely recommend and stay again.

⭐⭐⭐⭐⭐ LUMA Hotel is truly one of the best places to stay in New York City. The location is perfect—just steps from Times Square, Bryant Park, Broadway, and countless restaurants, yet the hotel itself is surprisingly quiet and relaxing. What really sets LUMA apart is the staff. Everyone is professional, welcoming, and genuinely cares about making your stay memorable. The rooms are modern, spotless, comfortable, and thoughtfully designed with everything you need after a long day exploring the city. The attention to detail, exceptional service, and overall atmosphere make this hotel stand out from the rest. Whether you’re visiting for business or vacation, I highly recommend LUMA Hotel. Every stay has been a great experience, and I wouldn’t hesitate to book here again.

Stayed here back in March for their romance package . Really nice room with amazing views of the city . One of the most amazing experiences I’ve ever had staying in a hotel . From the staff to the accommodations, the restaurant AperiBar . Excellent choice . Very close proximity to the subways and Bryant park . Unbeatable. Thank you Alyssa , Christopher , Waris , Debra , Anthony , Joshua , Bregede , Zach and Karine , the bellmen Miguel , Yamil , Kahil , Steven and Adonis . Hope I got everyone . Lovely people and atmosphere!! Oh don’t forget to have them send items with Alina , thought that was just the cherry on top of the cake .