Kimpton Hotel Monaco Philadelphia

Beautiful Hotel in the middle of old town Philadelphia. The best thing about it, is the service, top shelf, first cabin old school service. We have a room facing Independence Hall, absolutely stunning view! The rooms are large, clean with really comfortable beds and a shower with a handheld sprayer. The Red Owl Tavern has delicious food and drinks. It rained one day, so we asked for a Hot Toddy and the bartender delivered, the best I've ever had! Everything we had there was delicious and again, great service!

Do not book the Kimpton Hotel Monaco Philadelphia if you expect to actually receive the room you paid for. I intentionally paid a premium price specifically to secure a certain room type. Prior to booking, I explicitly inquired about the room and view to ensure it met my specific requests. Upon arrival, I was hit with total misinformation and told that the room type could feature any random view, completely disregarding what I was promised. The website contains information about the view and that was also not the room I received. I see it as total bait & switch. When I brought this up, management proved completely incompetent. They are utterly unable to correct actual structural or operational issues. They said all those rooms are filled. Instead of taking accountability or fixing their mistake, their only solution was to aggressively push a food or drink voucher to buy my silence. A cheap voucher does not make up for bait-and-switch booking tactics and a ruined stay. For the premium rates they charge, the customer service here is a complete joke. Avoid this place if you value honesty and competence.

Fantastic experience. We were staying at the hotel because my mother had surgery and we needed to be close to the hospital. Everyone at the hotel was amazing, helpful and supportive. They went out of their way to make sure we were comfortable, provided flexibility with our stay since we were unsure how long we would be there, and even checked in to ask how my mom was doing. Besides all of this, the hotel is wonderful. Beautiful from the minute you get in allmthe way to the bathroom of your room. I believe they recently did a remodel, and while it was fine the way it used to be,its even better now. Special Kudos to Levar at the front desk who was so kind and helpful and to Roshid, who made sure we had everything we needed and took the time to have a conversation on multiple occasions just to be friendly. They both seemed like genuinely good people. I would definitely recommend.

We were in Old Town Philadelphia for the 250th celebration of the Declaration of Independence. We were very pleased by the staff and their willingness to help. 5 star review.

Staff was very helpful! Especially Joseph! We had a big request for towels, pillows, and coffee maker and he was very helpful and had a great attitude!