Lucia

staff was great! very helpful and pleasant. the location is great.

while the location is great, the surrounding area can be unpleasant with the unhoused people on the street and drug use and such. it's not imminent to the hotel property-at all, but if you walk over to the river or north certain areas can become disturbing.... it's a civic/social problem - not the hotel.

The bell person was very helpful with our car unloading, helping us get situated, and letting us take the car upstairs. We love the lobby and the location so we have stayed here four times. It is pleasant and feels safe.

We did not like the policy that only one card could be charged as we wanted to split the cost on two credit cards, mine and my husband's. We had no maid service during our stay so we had to live with (not enough) damp towels, beds not made and room unclean the next day. The carpeting had a scent and did not seem clean. The pillows were not comfortable. The coffee machines never work and the blow dryers seem to always fry your hair. The shampoo and conditioner were not good. Too greasy. The tub and shower was impossible to figure out. It took us a half hour to determine you have to pull down on the tub spout. There is a lotion dispenser next to the sink which we thought was hand soap. Next time we will have to bring our own.