The Jay Autograph Collection By Marriott

Visited the Jay Hotel over Fourth of July weekend and had an overall great stay. The hotel is very modern, and I absolutely loved the decor, atmosphere, and overall vibe. Everything was exceptionally clean, and the rooms were beautiful, comfortable, and well maintained. The location is also excellent and made it easy to explore San Francisco. The only downside was the service at the third-floor restaurant. Even though it was at very low occupancy, we waited about 25 minutes to be seated for brunch as hotel guests. After being seated, no one came to our table for around 20 minutes until we flagged down our waiter just to place our order. He brought our menus and took our order, but we still didn't receive water until nearly 40 minutes later after reminding him twice. After that, we hardly saw him again until it was time to pay the bill. The hotel itself was fantastic, and I'd absolutely stay here again because the rooms, cleanliness, design, and overall experience were excellent. I just hope the restaurant service improves, as it didn't match the high standard set by the rest of the hotel.

We were a bit surprised at how worn and beat up the hotel was since we thought it had recently been extensively renovated. The carpets were especially worn and old. At the same time, it was super clean, the location was good for our purposes and the beds seemed newer and were very comfortable. We had a great view and no issues with the elevators that others have mentioned so perhaps they fixed that. Overall it was good but not as upscale and new as we expected for the price point and it does not look like it underwent a substantial renovation only a few years ago. It looks like they probably just replaced the furniture. Be aware that overnight parking is valet only and it's currently $91/night with tax. There is self parking a couple of blocks away but it's cobblestones and not great if you have a bunch of luggage so be ready for the big price tag. The valet service itself was good.

Jenna was extremely kind and helpful. Just what I needed for a one night stay. Wasn’t pleased with my original room so she was kind enough to show me few other options and recommended me the perfect room. Because of her I was able to enjoy my trip. Thank you so much Jenna