Zadun Los Cabos, a Ritz-Carlton Reserve

Alguns funcionarios da equipe do hotel, que foram muito prestativos e simpaticos. Arquitetura muito bonita, ambiente com muito conforto, cafe da manha otimo.

Concierge mal sabia meu nome correto, errou por diversas vezes, ate tentou e se esforçou para ser simpatico no final da estadia. Praticamente sem opcoes de atividades esportivas como quadras para tenis, esportes nauticos (devido a praia ser impropria para banho). Muito poucas atividades recreativas para crianças. As refeições por vezes não eram condizentes ao preço sugerido

We had an amazing experience!! Andre was wonderful and went above and beyond for us. We loved the resort and will be back again!

Our experience at Zadún, a Ritz-Carlton Reserve was absolutely amazing and truly unforgettable. The views and the property itself are stunning. Our room included a private plunge pool, which made the stay feel even more special and relaxing. The attention to detail was exceptional. Each night during turndown service, we received a personalized gift—it was incredibly thoughtful. On New Year’s Eve, they beautifully decorated our bed, and upon arrival, they surprised me with a gift for my pregnancy and a separate gift for our daughter, which meant so much to us. At checkout, they even sent us home with a farewell gift. The welcome drink was delicious, and the room service exceeded our expectations. We ordered breakfast daily and dinner twice, and everything was consistently excellent. A special thank you to Andres, our butler, who truly went above and beyond to make our stay unforgettable. His care and exceptional service made all the difference, and we are forever grateful. We cannot wait to return.

Our family’s wedding was rescheduled due to weather when the venue was flooded. The night before the wedding, the welcome party was held at Zadun and was the equivalent of two weddings as far as expenditure. Not to mention all the rooms and suites that were booked by various members of the wedding party. To salvage the night of the cancelled wedding, some additional family members (approximately 20 people) went to join the family at Zadun. Security (at the command of management) would not allow them in at 6:30 pm at night despite the bride and groom requesting that security allow them in. It’s outrageous that this hotel would not allow it. You would think they would have some compassion for the bride and groom after the terribly disappointing day. They claimed there were too many people in their suite but we would have moved to the hotel bar. Their complete lack of cooperation was just unconscionable. For a special event, pick one of the boutique hotels—not a chain—they will treat you much better and not try to extort you for more!

AWFUL! TERRIBLE! BAD customer service! Wedding canceled because of weather (they can’t handle rain) and they wouldn’t let any guests in!! Imagine the money spent on a wedding, people crying, fortunes spent, and not letting guests in to ease the pain! Awful place. Trying to shake out every dollar in exchange. Go literally anywhere else!