Condado Vanderbilt

Too old

Location and the perks like water in room, gym

There were some areas dirty like I found some socks on one of the drawers.

Let’s begin with the most important thing you need to know: THIS IS NO LONGER A 5-STAR HOTEL. The final morning of our stay says it all. At 5:45 a.m., a crew of handymen began hammering on a railing at the Mexican restaurant below our room. Repeated calls to the front desk went unanswered, forcing me to go downstairs to complain. The explanation? The front desk agent was on another call. The hammering stopped briefly, then resumed. Quite an unforgettable wake-up call on the last day of a vacation. Unfortunately, this was only the latest disappointment: * Check-in was delayed nearly two hours; our rooms were not ready until almost 6:00 p.m. * The food at Las Olas was barely edible. * Service throughout the property ranged from indifferent to unfriendly. * Breakfast waits often exceeded 30 minutes. * On Saturday, our room had still not been serviced by 6:00 p.m. * Turndown service was provided only once during a three-night stay. * Room service delivered a Caesar salad (with the dressing on the side) with just spoiled lettuce, missing all other ingredients of a Caesar salad. It felt less like a mistake and more like a dismissive response to a simple request. I have stayed at this hotel many times over the years and always enjoyed it. During my last visit I noticed standards slipping; this time the decline was impossible to ignore. Simply put, this property no longer delivers a 5-star experience and booking platforms should seriously reconsider its rating.