Signiel Seoul

This Hotel has the appearance of a 5 Star Hotel but in actuality, it does not deserve its 5 Star Rating, I’ve traveled to third world country hotels that had better service and customer support than this Hotel. First off, I’m a Cig Smoker and they make no effort to educate themselves on where you can smoke around the area (this hotel does not have any floor for smoking or lounge of any sort, which is surprising for such a “grand” looking hotel) Don’t lecture to me about the smoking laws in Seoul, I Stayed at a 3 Star Hotel Prior to staying here that had a Literal Roof Top access for smokers (G2 Hotel). Second off, the food is awful in the Room Service sense. The food was sort of tasteless. I often wonder if places like this even have their chefs taste the food before they serve it? Apparently not. I ordered a French Onion Soup the first day I got there and I was full blown exhausted, it was a Burnt French Onion Soup, I ate it regardless cause I was out of it but is it so difficult to make a French Onion Soup? A test I like to do in every Hotel I stay at that has Room Service, I like to ask for something simple that isn’t on their Menu like a Milk Shake to see if they will accommodate my extra needs (plus I really like MilkShakes) & this hotel could not muster simple ingredients to accomplish this, which is quite sad. Thirdly, if you have problems with altitude or going up really high at extreme speeds, do not go to this hotel. It is almost extremely common for people to have discomfort and even pain whenever they are ascending or descending the elevator. It’s a very fast elevator, which is good if you don’t have time, but will definitely be extremely uncomfortable for people who have a sensitivity to that kind of thing. Plus the between getting to your room and outside is approx 7 mins which is extremely annoying hence me being a smoker or someone who has to leave the hotel or even if you just forgot something in your room. If they would have invested in a Slow moving elevator that doesn’t give you altitude sickness I would have taken that elevator every time. Fourthly, for a Hotel on this supposed caliber god forbid they invest in some English tutors for their Staff, you know you have a problem when the literal Receptionists or Staff for that matter cannot speak clear English. There is no point in telling your concerns to people who cannot understand you, why should I use a translator app to communicate when it’s firstly just tedious using a translator app to communicate and secondly for this caliber of Hotel they should be use to International guests who only speak English. Let’s talk about what was good with this Hotel. The porters outside are good at what they do when it comes to getting a taxi with ease for your required destinations. The bartenders at the Bar 81 I think it was called, they make a real effort to make you a drink that you want to drink, if it’s not good at first they will do their best with their little English vocabulary to make you a drink you enjoy. The view after you suffer altitude sickness is wonderful too. I did not bring up any of these points with Hotel staff because I was just too fed up with my stay there. Not that it would matter anyways since no one really understands you there. At least here you can get a real take on this Hotel for those that really understand the words written here.

William was really helpful at the help desk by given recommendation of restaurant and also arranging transportation for us.

The Signiel hotel is a beautiful hotel. We are currently staying here for 7 nights . Room is perfect with outstanding views . Hotel is exceptionally well maintained. Room and public areas are extremely clean and very well serviced . Service is excellent . Our only complaint is that we are vegetarians and when we approached the restaurants , they would not accommodate any special requests for changes . We were told the menus could not be altered at all . This is very disappointing and surprising for a hotel at this level . We travel worldwide and top hotels always can make accommodations. Unfortunately, over our entire stay , we had to search out other restaurants.

Great

Everything was top notch.