Novotel Shanghai Qingpu Excellence

熱水很快，水量強

房間煙味，床有異音，冷氣到早上完全不冷

I'm in Shanghai for work and accommodation in this hotel. The staff is very friendly and helpful. Ike in particular helped me, a kind and fast guy who immediately solved my problem during meals. The hotel is nice, clean, offers both the gym and a laundry area. The rooms are spacious and the beds are comfortable.

The location isn't great; you have to take a taxi everywhere. Breakfast is quite basic. The room itself is okay, but there's no internet connection.

So many things... let's go: 1) The reception isn't on the ground floor; you have to go up to the 3rd floor; 2) On the second day, the card that gave access to my room stopped working (poor quality) and it took forever to fix it, until they replaced the card; 3) I had a very good 5G eSIM, but it didn't work in my room. The Wi-Fi also had a terrible signal, and I had to ask reception how to connect because there was no sign in the room, which is standard. 4) Be careful with the room's outlets, as there are no 3-pin plugs (Brazilian standard); 5) They charged me for 5 nights, even though I booked only 3 and stayed for only 3. They charged me 3 nights in advance (check-in), and after I checked out, I was already on the way back, they charged me 2 more nights through Booking.com, without explanation, demonstrating disorganization on the hotel's part. So far, they haven't resolved the issue. If they do, I'll update this comment.

整體來說非常的棒！ 如果床可以再軟一點會更好！ 但仍然不影響很棒的體驗！

The cleanliness of the room was impeccable, every nook and cranny was clean and comfortable, and the breakfast buffet was more than expected. When dining in the restaurant, I felt full of experience, especially Miss Lucy in the restaurant was super enthusiastic, always paying attention to the needs of guests, cleaning the table in time, and directly filling the service details, which was a great feeling!