The Hay-Adams

They anticipated my needs. As an example, there is no ice bucket in the room at check in but I brought drinks for later in the night. When I arrived back at the room in the evening, a bucket of ice was waiting for me even though I hadn't asked for one.

They got rid of their delicious chocolate cheese cake! I was broken hearted because it was fantastic. I also wish Off the Record had colder AC.

This hotel is such a gem! I love their historical style and charming environment, it is very elegant and truly authentic. The rooms are so well kept! Its central location is probably very convenient also for tourists who are visiting, for us it's the best place in DC for a corporate stopover. A big thanks to Atsuko and also to the reception team for their wonderful hospitality. The avocado toast for breakfast at the restaurant Lafayette and the cheese platter for dinner at Off the Record have been my culinary highlights here. It's my 4th time at this place and I love returning once a year.

I paid for a king room. asked for handicapped room - given a double, not handicapped. staff told me it was the smallest room in entire hotel. I requested a larger room - concierge didnt care. spent time fawning over a would be UK socialite who came to hotel day after me. this is the absolute worst hotel I have been in anywhere in the world!! They need to fair both concierge employees

Great location, friendly staff

Not only is this hotel gorgeous and immaculate the staff are so helpful and genuinely kind and happy. We loved it!