The Hay-Adams

I stayed with my family at the Hay-Adams for 3 nights and we found it a truly exceptional experience. First, every single staff member was polite and welcoming -- from the doormen to the concierges, front desk, and even the cleaning staff. There was nothing perfunctory about the service; it was delivered with real warmth. I was particularly impressed that every guest is greeted by a member of the concierge staff whenever they enter or leave the hotel. So there is always someone available with a helpful suggestion and to really make you feel at home. The rooms were spacious and perfectly clean. The selection of soap and shampoo was incredible. Room service was reasonably priced. The location is, obviously, iconic. The bar was clearly a happening place, with great decor. Keep an eye out for the unique collection of coasters -- an incentive to have a few drinks to collect a complete set. I have to say we were a bit disappointed with the breakfast in the dining room. That particular room could use some updating, and breakfast wasn't anything to rave about. The portions were a bit small. But that should in no way take anything away from this hotel. I travel extensively, and don't recall ever having been met with such consistently welcoming and kind service. Every staff member is a true gem!

Still wondering what is 5-star about this outdated, tiny-rooms, no view place. Our stay at The Hay-Adams was deeply disappointing and fell far short of basic expectations, let alone what you would expect from a property claiming five-star luxury. For the rates they charge, the conditions and service are unacceptable. The building is old, heavily dated, and features cheap fixings. The bathroom is tiny, featuring a cramped round sink with virtually zero counter space to set down any personal items. Furthermore, for a five-star hotel, lacking a proper hot tub and standalone shower is unacceptable. The towels provided are cheap, rough, and feel entirely out of place at this price point. The bathroom ventilation is so old and loud, that I can’t even believe it’s there. No fridge in the room, only a mini bar that will charge you if you move around mini bar items to place your own drinks. The view of the White House was severely misadvertised. To actually see it, you are required to pay an extra $700 on top of an already steep $600-per-night room rate. The acoustic insulation is non-existent. If anyone is staying in the room above you, forget about sleeping—every single footstep and movement carries straight through. The front desk staff was entirely dismissive. After promising to switch our room to resolve our issues, they dragged us through three separate attempts, wasted hours of our time with non-responsive answers, and then finally demanded we pay even more money to fix their mistake. After we went through, not even a complimentary breakfast or really anything. Shocked that this place is more expensive than Four Seasons, St. Regents, and the kind. This is barely a three star hotel (except location of course).

Best location in DC and a classic